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Kforce Service Delivery Performance Analyst in Phoenix, Arizona

Kforce has a client that is seeking a Service Delivery Performance Analyst in Phoenix, Arizona (AZ).Responsibilities:

  • Reviews, analyzes, and evaluates information technology systems operations

  • Determines user needs and requirements and recommends ways to improve systems

  • Serves as primary point of contact between users and engineering/development staff

  • Relies on limited experience and judgment to plan and accomplish goals

  • Performs a variety of tasks

  • Works under general supervision; typically reports to a project leader or manager

  • Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated

  • Experience with debugging techniques for root cause analysis of issues

  • ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management

  • Effectively lead a bridge and escalate as part of a larger incident management process.

  • Experience in ITSM ServiceNow tool and ITIL V3 certification is a Plus

  • Experience debugging defects using modern monitoring tools (e.g. DT1, Splunk) to enable reduction in detection time is a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours